General Terms and Conditions

The following General Terms and Conditions for the conclusion of an accommodation contract (room rental and services in the conference and catering areas) apply to the provision of individual guest rooms and group allocations, as well as to all related goods and services provided to the client (hereinafter referred to as the “Guest”). Any conflicting terms and conditions of the Guest shall not apply. Separate terms and conditions apply to the reservation and hosting of events (see the relevant section).

1. Formation of the Accommodation Contract

The reservation of one or more guest rooms (allotments) as well as the agreement regarding other goods and services (use of the garage, breakfast, bar/minibar, dining, and telephone charges, etc.) become binding on both parties upon written confirmation by the hotel and the guest. In the case of individual reservations of guest rooms, a declaration of intent by the guest or their client, made by telephone or fax, is generally sufficient.

2. Group Reservations

When booking more than five guest rooms, the written reservation confirmation will detail the option conditions, which do not require explicit reconfirmation by the group organizer but become fully binding on both parties upon the hotel’s confirmation. In general (unless otherwise agreed between the parties), a reduction in the number of participants of up to 15% of the reserved quota is permitted free of charge. Cancellation of the entire contract is governed by the following terms for both parties: 4 weeks prior to arrival = right to cancel free of charge; after that, 80% of the costs will be charged. The guest agrees to submit an up-to-date list of participants and names no later than 48 hours prior to arrival.

3. Prices and Payment Terms

a) Individual Reservations: The agreed-upon room rates generally include the currently applicable VAT, service charge, and all taxes. For reservations made more than 4 months in advance, the hotel reserves the right to increase the agreed-upon rates by a maximum of 7% in the event of, for example, a drastic increase in energy costs. In general, invoices are payable immediately upon departure, without deduction, in cash or with a valid credit card accepted by the hotel.

b) Group Reservations: Our invoices are payable in full within 14 days of receipt.

c) The guest may only set off or reduce the amount owed against an undisputed or legally enforceable claim by the hotel

4. Reservation Changes or Cancellations

must generally be made in writing or by fax. Verbal or telephone agreements are not binding in the event of subsequent legal disputes. Guaranteed individual reservations may be canceled free of charge up to one day prior to arrival (no later than 3:00 p.m.). In the case of a guaranteed reservation, the hotel will hold the room even if the guest does not arrive. Any resulting loss of revenue up to 80% shall be borne by the guest. A cancellation may be made by either party.

5. Valuables

Valuables, cash, etc., may be stored by guests free of charge in the hotel safe, provided there is available space. Otherwise, the hotel expressly assumes no liability for loss (particularly of jewelry and cash). Guests are also responsible for the safekeeping of their outerwear and musical instruments. In-room safes do not provide adequate protection against theft.

6. Liability

The guest is liable for any loss or damage caused by him or her or his or her “agents.” The guest is required to report the bringing of dangerous or even illegal items (drugs, explosives, etc.) onto the premises. In general, the hotel is liable for damages only in cases of gross negligence on the part of its agents.

Charging batteries for electric vehicles of any kind (e.g., e-bikes, e-scooters, etc.) is permitted only in rooms or charging facilities designated for this purpose. Charging in guest rooms is prohibited due to the risk of fire.

Wake-up calls are handled by the hotel with the utmost care. Claims for damages are excluded, except in cases of gross negligence or willful misconduct.

 

7. Termination by the Hotel

The hotel is entitled at any time to terminate accommodation contracts (even after the guest(s) has/have checked into the room(s)) if the guest or group of guests demonstrably damages the hotel’s reputation, safety, or standing. This also applies to all other accommodation contracts in cases of force majeure or for any other compelling reason, as well as within the mutually agreed-upon cancellation periods.

8. Bookings for Services at the Beauty & Wellness Center

a) Are you unable to keep your appointment after all? Cancellations must be made in writing at least 24 hours in advance. In the event of such last-minute cancellations, we will make every effort to rebook your appointment. If this is not possible, we must charge 80% of the cost of the booked service.

b) All time estimates include a brief preliminary consultation and a post-treatment rest period.

b) If you are late, we will have to shorten your treatment time accordingly.

d) The safety of our staff is very important to us. Please understand that we cannot treat you if you are showing symptoms of a cold.

e) We recommend that you book your desired treatments as early as possible. Please understand that we are often fully booked for last-minute requests and therefore usually cannot offer you many—if any—available appointments when you arrive.

f) All beauty and wellness services are provided exclusively for preventive purposes.

9. Jurisdiction

The Montabaur Local Court is agreed upon as the venue for all contractual partners of the hotel and any pending legal disputes.

10. Final Provisions

Should any individual provisions of these General Terms and Conditions for the Conclusion of Accommodation Contracts be invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by an agreement that most closely approximates its intent. Any deviation or supplementary agreement must be made in writing.